Verraa is built on a foundation of trust. Every feature, policy, and process is designed to keep both customers and providers safe, confident, and protected.
Every service provider on Verraa goes through an identity and profile review process before they can accept bookings.
All payments are processed by Stripe, one of the world's most trusted payment platforms. We never store your card details.
Your personal data is encrypted in transit and at rest. We never sell your data to third parties. See our Privacy Policy for full details.
Keep all communication inside Verraa's messaging system so there is a clear record and you never need to share personal contact details.
Only verified customers who have completed a booking can leave a review. Ratings cannot be purchased, boosted, or removed.
Services and providers that consistently receive poor reviews are investigated and may be removed from the platform.
We have a structured process to resolve issues fairly for both sides.
If a booking didn't go as expected, customers can raise a dispute within the dispute window directly from their bookings page.
The provider is notified and given 48 hours to respond; they can issue a partial or full refund to resolve the matter directly.
If the dispute is not resolved within 48 hours, it is automatically escalated to Verraa, who will review both sides and make a final decision.
Have a safety concern or want to report an issue?
Contact Support