Last updated: 2 April 2025
Please read these Terms of Service ("Terms") carefully before using the Verraa platform ("Platform", "we", "us", "our"). By creating an account or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.
Verraa operates as an online marketplace connecting customers with independent women service providers based in the United Kingdom. These Terms are governed by the laws of England and Wales.
To use Verraa you must:
By registering, you confirm that you meet these requirements. We reserve the right to terminate accounts where eligibility requirements are not met.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must:
Verraa is a marketplace platform. We facilitate connections between customers and service providers but are not a party to any service agreement between them. The contract for any service is formed directly between the customer and the service provider. Verraa is not responsible for the quality, safety, legality, or delivery of services listed on the Platform.
Service providers are solely responsible for the accuracy of their listings, including pricing, availability, location, qualifications, and descriptions. Verraa does not verify all information provided by providers, though we may carry out checks at our discretion.
When you submit a booking request, the service provider may accept or decline. A binding booking is formed only when the provider accepts and payment has been successfully processed. Verraa will send confirmation emails for each stage of the booking process.
Payments on Verraa are processed by Stripe, a regulated payment service provider. By making a payment you agree to Stripe's terms of service. Verraa does not store your full card details.
All prices displayed on the Platform are in Pounds Sterling (GBP) and, where applicable, inclusive of VAT. Provider pricing is set independently by each provider.
Verraa may charge a platform fee on transactions. Where applicable, this will be clearly disclosed before you complete payment.
The following cancellation policy applies to confirmed (paid) bookings:
Where a service provider cancels a confirmed booking, the customer will receive a full refund regardless of timing.
Refunds are processed back to the original payment method and typically appear within 5–10 business days, depending on your bank.
These rights are in addition to, and do not affect, your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where a service is booked and the provider has not yet begun performance, you may have a 14-day statutory right to cancel.
You agree not to use the Platform to:
We reserve the right to remove content and suspend or terminate accounts that violate these rules, without prior notice.
Service providers using the Platform agree to:
Providers are independent contractors, not employees or agents of Verraa. Verraa makes no representations about the qualifications or suitability of any provider.
Customers may leave reviews for services they have used. Reviews must be honest, fair, and based on genuine experience. We reserve the right to remove reviews that are defamatory, fraudulent, or in violation of these Terms. Providers must not offer incentives for positive reviews or attempt to manipulate the review system.
All content on the Platform — including text, graphics, logos, and software — is owned by or licensed to Verraa and protected by UK copyright and intellectual property law. You may not reproduce, distribute, or create derivative works without our prior written consent.
By uploading content to the Platform (such as profile images or service photos), you grant Verraa a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce that content for the purpose of operating and promoting the Platform.
To the fullest extent permitted by law, Verraa's total liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the greater of (a) the total fees paid by you to Verraa in the 12 months preceding the claim, or (b) £100.
Verraa is not liable for:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
If you have a complaint about a booking or service, please first attempt to resolve it directly with the service provider. If the dispute remains unresolved, contact us at [email protected] and we will do our best to assist.
These Terms are governed by the laws of England and Wales. Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer, you may also use the EU Online Dispute Resolution platform or contact the Citizens Advice consumer helpline.
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and notify you by email or via a notice on the Platform. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Platform and may close your account.
You may close your account at any time by contacting us. We may suspend or terminate your account at any time if you breach these Terms, or for any other reason at our reasonable discretion, with or without notice.
On termination, your right to use the Platform ceases immediately. Sections relating to intellectual property, limitation of liability, and governing law survive termination.
For questions about these Terms, please contact us:
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